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What is your guarantee?

That is a tough question for many jewelry stores, but for us it’s easy. If you are not 100% happy with anything we do for you, even the smallest, seemingly insignificant detail, tell us. We want to make it right but we can only fix it if we know there is a problem. We have only one purpose, and that is to make our customers happy.

We guarantee that you will love what we make for you, that it is exactly what you hoped it would be, that it will fit properly and that it’s worth what you paid for it. We guarantee our craftsmanship for one year from the date it is delivered to you. Sometimes we must make compromises in repair work to stay within a budget. Sometimes pieces are just too old or fragile to stand up to daily wear. We will be sure to explain when this is the case, and make sure you understand what our guarantee is with that particular piece.

 

All of the rings we make or sell include lifetime sizing, with the exception of rings costing less than one hundred dollars, which come with half-price sizing as long as you own it. Very occasionally we will make a custom ring that cannot be sized. We will be sure to discuss this with you during the design process, and will make sure it is clear why this guarantee can’t apply if that is the case.

 

In any case, if you have questions about our guarantee on anything, please don’t hesitate to call, email us or come in. We want to make you happy.

 

 

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